Main Vacancy Details

Category

Enforcement, Other Roles

Location

West Midlands

Contract Type

Contract

Salary

Competitive Salary Offered

Technical Support Officer

Full Vacancy Description

Job Title       Technical Support Officer (Trading Standards & Licensing)

Job Description

Job Purpose

Working as an authorised officer within Public Protection to provide technical, operational and administrative support primarily to the Trading Standards & Licencing teams.

Major Tasks

To be responsible for dealing with requests for service assigned to the post. This could include but is not limited to, initial visits, monitoring, sampling and, test purchases.

To be responsible for pre- application advice and checking the accuracy, validity and completeness of licensing applications assigned to the post.

To provide technical and administrative support to officers on projects, investigations and enforcement exercises.

To be responsible for the delivery of service priorities, aims and objectives assigned to the post by Public Protection Managers.

To accurately input data, maintain registers and databases, upload information, circulate information as required and produce reports related to the requirements of the post which would include but is not exclusive to the Information @work, Licensing Register, Trading Standards Accredited Scheme (TSA), Uniform Database and Intelligence Database (IDB)

To be responsible for technical equipment assigned to the teams.

To work with and support the Public Protection Management team to identify initiatives that could lead to cost recovery and income generation. To assist in devising marketing and promotion strategies to deliver these.

Contacts & Relationships

Public Protection Managers, Service Delivery Manager, external and partner agencies including voluntary organisations, the public, businesses and employees, licensees, officers. Main purpose of contact is to offer advice, information and guidance on the law as appropriate to the post

Creativity

Preparation and delivery of straightforward reports.

To explore innovative ways of working and to challenge existing systems of work.

To negotiate to improve the outcomes of all interventions.

Decisions

Ensure all statutory action is taken in accordance with relevant legislative guidance, regulations and codes of practice and internal procedures.

Where the decision requires a change in service procedure or policy the post holder will be expected to bring this to the attention of the Public Protection Manager.

Management & Supervision

The post holder will have occasional supervision of support staff.

Supervision Received

The post holder is responsible to the Public Protection Managers. 

The post holder will be expected to work out their own approach to their duties on areas they are deemed competent, but will require supervision from Officers in Trading Standards and Licensing and/or Public Protection Managers on new and complex problems.

Complexity

The post holder should have the ability and flexibility to respond effectively to constantly changing and conflicting demands which arise.

The ability to make judgments using their expertise and experience whilst using a range of skills in a business environment balancing the rights and responsibilities of a number of stakeholders

The post holder will have a good working knowledge of current issues in Trading Standards and Licensing.

The ability to negotiate solutions taking into account different needs and aspirations

Support team members to implement projects across the area when necessary.

Resources

Post holder has responsibility to manage and use specific ICT equipment provided for use in their job role.

Post holder has responsibility to manage and use specific equipment for use in their job – examples include but are not limited to

The post holder will be provided with a mobile phone for use in their job role

The post holder will be responsible for handling and storing commercially sensitive data

The post holder will be responsible for handling and storing personal  data

The post holder will be responsible for handling and storing sensitive data

The post holder must ensure that any evidence taken from a third party is handled and stored in accordance with the relevant legal requirements

Impact

The post holder undertakes administrative and technical duties assigned to the post which supports the work of the Trading Standards and Licensing team within Public Protection. The Post holder is authorised under legislation at appendix A.

The post holder will make a contribution to the maintenance and improvement of public health, quality of life and wellbeing to all residents, business and those that visit borough.

The post holder through the activities of the post will.

Protect the public, employees and businesses and the environment from harm.

Support the local economy to grow and prosper.

Physical Demands

The post holder will be required to undertake site visits to commercial and licensed premises and will required to stand and walk for a proportion of these visits. (10 -15% of the working week) The post holder will be required to transport and carry the necessary equipment to fulfil their role. Whilst conducting the site visits the post holder may be required to adopt awkward positions in order to full carry out their duties for example crouching when searching for and visually capturing evidence.

Working Environment

The post holder may be subject to discomfort and potential personal risks when carrying out their duties including working outdoors in extremes of temperature and attending roadside exercises to examine vehicles.

The post holder may be the target of threats of verbal and physical violence when investigating service requests or talking to members of the public. 

The post holder will on occasions be required to carry out duties during unsociable hours.

The post holder will be required to visit business and residential properties on their own to carry out their duties. Except in situations where the relevant risk assessment or safety procedure requires two officers.

Emotional Context

The post holder may be the target of threats of verbal and physical violence when interviewing people accused of contraventions of the law whilst investigating service requests.

The post holder may on occasions have to deal with situations that are emotionally upsetting for the post holder. However, this would be incidental and it would not be a formal part of the job to deal with this information

Other

The postholder will be expected carry out any other duties as are within the scope, spirit and purpose of the job, commensurate with the grade.

The postholder will be expected to actively follow  Council policies, including those such as Equal Opportunities, Human Resources, Information Security and Code of Conduct etc.

The postholder will be expected to maintain an awareness and observation of Fire and Health & Safety Regulations.

Person Specification

Qualifications         

5 GCSE’s including mathematics and English Language at Grade C or equivalent

2 A levels

Or relevant experience

Experience  

Experience of working in a regulatory background.

Knowledge 

Sound working knowledge of public protection drivers, including local, regional and national priorities and developments

Practical knowledge of effective evidence gathering and preparing witness statements.

Skills 

Effective written and oral communication skills

Strong team and organisational skills.

Good negotiating skills

A competent user of the MS office suite.

Personal style & behaviours     

As a council employee you will be supported and expected to demonstrate the Councils Core Behaviours.  Please note that these may be updated from time to time and are available on the Council’s intranet pages.

Must show initiative and flexibility and work alone and as a team player.

Be assertive, tolerant and able to work under pressure.

Confident manner, professional and enthusiastic

Must show commitment to customer care

Willing to abide by the Council’s Equal Opportunities Policy as an employee of the Council and to promote non-discriminatory practices in all aspects of work undertaken.

Willing to take personal responsibility under and abide by the Council’s Health and Safety Policy

Fluency Duty

This post has been identified as a customer facing role and therefore the Council is required to fulfil their statutory duty under Part 7 of the Immigration Act 2016. As a public body the Council is obliged to ensure member of staff in such roles are able to have a command of spoken English which is sufficient to enable the effective performance of their role.

Can understand a wide range of demanding, longer clauses, and recognize implicit meaning.

Can express ideas fluently and spontaneously without much obvious searching for expressions.

Can use language flexibly and effectively for social, academic and professional purposes.

Can produce clear, well-structured, detailed text on complex subjects, showing controlled use of organizational patterns, connectors and cohesive devices.

Main Vacancy Details

Category

Enforcement, Other Roles

Location

West Midlands

Contract Type

Contract

Salary

Competitive Salary Offered

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020 8360 7289
Kenyon Block Consultants Ltd,
87-89 High St,
Hoddesdon, EN11 8TL
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