Coronial Services Manager

Full Vacancy Description

Job Profile Information: Coronial Services & Business Development Manager

This role is for the applicant to work within the coroners service.

Ideally looking for a proven local authority manager who may have a background in Environmental Health or another regulatory function.

Role Purpose:

To oversee the management and development of high-quality Coroner and Mortuary services, ensuring full compliance with the legislative framework.

To develop, manage and review the relevant strategies and service plans to further establish high quality Coroner and Mortuary services which meet the needs of local citizens and other service users.

To oversee the effective evaluation and development of Environmental Health, Business and Consumer Services related finance, performance management, statutory compliance procedures and policy.

To project manage a wide range of IT, business management and service development projects on behalf of a range of statutory services including Licensing, Trading Standards, Noise Nuisance and Food Safety.

To take the lead managerial approach towards the development of a ‘systems thinking’ culture in order to drive continuous service improvement.

The post holder will be self-motivated and be committed to lead, manage and drive improvement and taking personal accountability for ensuring the delivery of high quality / best practice based statutory and regulatory services.

Exercise budget management responsibility of relevant cost centres and associated budgets, working with the Head of Environmental Health, Business & Consumer Services to ensure compliance with the corporate financial management procedures.

To take the lead managerial role in Environmental Health, Business & Consumer Services forward planning activity including change management programmes, responding to changing strategic priorities and overseeing the management of compliance/financial audits.

Example outcomes or objectives that this role will deliver:

Assist the Head of Environmental Health, Business & Consumer Services with the relevant strategic finance, procurement and contract management processes and ensure full compliance with the relevant corporate guidelines.

Lead on developing and maintaining a vision for quality and continuous service delivery improvements and associated culture with a strong focus on customer service and service outcomes.

To take management responsibility for the collation, verification and analysis of service data to support operational and strategic decision making and oversee the production of strategic and operational service presentations on behalf of the Head of Environmental Health, Business & Consumer Services

Develop robust finance and resource management protocols as directed by the Head of Environmental Health, Business & Consumer services.

To lead the development and delivery of projects and services within approved budgets and oversee research and benchmarking projects designed to support the delivery of a best practice-based service model.

To review monthly budget outturns/financial projections and make recommendations to the Head of Environmental Health, Business & Consumer services and other relevant Senior Managers.

Lead the ongoing strategic evaluation of income generating activity and oversee the production of fees & charges reports designed to maximise future income growth.

To prepare and present reports and briefing papers for the senior colleagues and Elected Members and attend the relevant council decision making forums as directed by the Head of Environmental Health, Business & Consumer services.

Liaise extensively with managers, corporate IT colleagues and software / system providers to oversee the continued development of related IT and intelligence sharing systems / protocols.

To lead managerial responsibility for the ongoing evaluation of the Environmental Health, Business & Consumer services business continuity plan and the relevant Out of Hours emergency response protocols.

To ensure all appropriate aspects of health and safety policy are applied across Mortuary and Coroners Service

Assist the Head of Environmental Health, Business & Consumer services in converting strategic aspirations into operational reality; via the scrutiny and evaluation of the relevant service delivery plans.

To be an active member of the Environmental Health, Business & Consumer services Management Team, deputising for the Head of Service as and when required.

People Management Responsibilities:

The post holder will provide line management to permanent and non-permanent post holders who support the delivery of the Coroner’s and Mortuary Services. Will manage issues including but not limited to employee development, performance, annual leave and sickness management.

Relationships:

Reports to the Head of Environmental Health, Business and Consumer Services. Work with Environmental Health Manager, Business and Consumer Services Manager and Principal Officers to ensure a coordinated approach towards the delivery of a wide range of regulatory/public protection related services.

This role will be expected to identify, build and sustain effective partnership relationships with colleagues and a range of stakeholders (internal and external to the council) acting as a point of expertise, which support the delivery of outcomes and meet the services priorities. Key contacts are likely to include:

Residents

Local and national businesses/representatives

Cabinet members and ward councillors

Directorates and services across the Council

Government agencies including Environment Agency and Public Health England

Human Tissue Authority

Local community groups

Police

Work Environment:

Based in our offices with the occasional need to attend external meetings and shadow staff out on site or in other Council buildings. The post will be required to attend evening meetings, or other out of hour’s events on occasion for which reasonable notice will usually be given.

The post holder will be expected to work independently and with minimal supervision and will be seen to apply sound judgement and a commitment to delivering excellence and a high-quality service to the local community.

The post holder is required to work in a busy and demanding office environment with competing demands and priorities, working flexibly to meet individual and service objectives.

The post holder will work in an agile way in line with the Council's move to a flexible and paperless work environment, prioritising their work within the empowered and enabled team culture, recognising and utilising the expertise of others where appropriate.

Technical Knowledge and Experience:

Essential:

Knowledge, understanding and/or experience of management and service improvement to deliver service objectives.

Experience of responsibility for a defined service area or outcome and delivery in a high-quality effective manner.

Experience or understanding of budget management and income maximisation.

Ability to analyse business data to inform strategic decision-making and resource deployment to achieve service and Council objectives.

Have a good knowledge/understanding of the relevant legislative framework relating to the delivery of local Coroner and Mortuary services.

Ability to analyse business data to inform strategic decision-making and resource deployment to achieve service and Council objectives.

Desirable:

Hold a recognised management qualification.

A high degree of political awareness, including experience of working with publicly elected representatives.

Experience of working collaboratively with internal and external partners to identify innovative and creative approaches to service objectives.

Ability to take an organised approach to own workload whilst dealing with conflicting priorities and ensuring a customer service focused approach.

Proven ability to identify and deliver major service improvements and adapt plans in response to change.

Proven ability to effect change and implement projects. Ensuring that projects are controlled and delivered effectively.

Ability to build and maintain relationships with fellow managers, across departments and the organisation as a whole.

Demonstrate excellence in customer care and understanding of the role of local government in supporting residents and businesses to access high quality services.

Demonstrate ability to lead on data management including retrieval and preparation of data for government and/or local performance reports.

Have excellent IT skills including manipulation of data using Microsoft Excel and/or other suitable software for data analysis.

The role will be based in an enabled and empowered team focussed service where all officers are expected to work as one team to assist in the development of a culture where knowledge and experience is shared and responsibility for making decisions on complex issues is shared, where appropriate.