Competitive Salary Offered
Job description Senior Regulatory Services Officer
is required to carry out a professional advisory, assessment/inspection and enforcement role in order to ensure the highest quality of service delivery and the maintenance of relevant competencies and professional standards. The post holder will liaise and co-operate with others to embrace and successfully deliver a flexible, joined-up, approach to service delivery across Regulatory Services and the department. An Enhanced DBS is required for this role.
Duties to include:
Carry out a full or very wide range of business assessment, inspection, survey and/or enforcement duties and support various areas of specialist work.
Conduct and/or oversee assessment/inspection and enforcement activity, maintain accurate records and prepare reports for complex cases in accordance with legislation, codes of practice and the highest standards of professional practice for presentation at Court, Public and Planning Enquiries and Licensing Hearings.
Take a lead role in developing and maintaining a customer-focused service by providing high quality advice and support to key stakeholders, including businesses, individuals and Members to promote business growth and to protect consumers and residents
Resolve complaints and disputes in accordance within statutory guidelines/requirements and council policy
Support the development of procedures for intelligence-led, streamlined, efficient and effectively targeted services, achieving best practice against external benchmarks in all aspects.
Develop and maintain effective contacts with partners, business and other stakeholders to ensure and promote a fair, safe and healthy environment and pro-actively promote the service and its products to all sectors, as appropriate
Supervise mentor and coach colleagues in order to support their professional development and build their generic and specialist knowledge and skill base, as appropriate.
Monitor and prepare performance information and assist in the preparation of statutory returns relevant to the areas of responsibility.
Develop and maintain an expertise in all areas designated to the post and attend relevant training courses as directed to maintain individual competences.
“Essential Requirements” – Please check to ensure that your CV addresses the following items:
5 GCSE’s, including English and Maths, minimum grade C or 4 or equivalent (Essential)
Degree or Diploma level recognised Trading Standards qualification including 3 of Animal Health, Food and Feed standards, and Product Safety, Metrology, Fraud (Essential)
Evidence of relevant professional competence (Essential)
Evidence of continuing professional development (Desirable)
Member of the Trading Standards Institute (Desirable)
Ability to travel throughout the borough and hold a full driving licence (Essential)
Knowledge & Skills:
Up to date working knowledge of legislation and Codes of Practice relevant to Trading Standards (Essential)
Good communication skills (Essential)
Able to plan, organise and prioritise individual work, tasks and projects (Essential)
Effective in problem analysis and practical decision making (Essential)
Investigation skills and business awareness (Desirable)
Ability to work alone and as part of a team (Essential)
Commitment to providing good customer service (Essential)
Willingness and ability to attend meetings, undertake visits and inspections and provide cover outside normal office hours
Ability to travel throughout the borough (Essential)
Agreement to enhanced personal security checks and DBS. (Essential)
Flexible approach to new ways of working (Desirable)
Political awareness and sensitivity (Desirable)
Demonstrable experience in Trading Standards disciplines including 3 or more of Animal Health, Food and Feed standards and Product Safety, Metrology, Fraud. (Essential)
Experience and knowledge of local authority procedures including Primary Authority. (Desirable)
Experience of working in the public sector (Desirable)
Strong IT skills including Microsoft packages
Other preferable/desirable details to include on your CV, if applicable:
Any local authority/public sector experience
Any relevant qualifications held or being studied for