Trading Standards Officer

Full Vacancy Description

We are looking for a Trading Standards Practitioner to join a West London Trading Standards department

Ideally the successful candidate will have previous experience of port work and product safety

1. To work as a member of the Trading Standards Service applying expert professional and technical skills in the provision of an effective, efficient and responsive regulatory service

2. To contribute positively to the Trading Standards Service's action plan, and to work within the overall vision, values, aims and objectives of the Council

The post holder will be authorised to make regulatory decisions on a range of enforcement actions available to them. These will be commensurate with their level of competency and overseen by the Trading Standards and PoCA Manager as appropriate.

To exercise professional judgement, interpersonal and communication skills in the application and evaluation of enforcement interventions and decisions and in the interpretation of the relevant legislation while having due regard to current associated guidance and protocols relevant to their work.

To communicate effectively in the exchange of oral and written information in what can be complex and sometimes contentious situations in a way that meets the needs of a diverse audience yet also effectively influences behaviours in a positive manner.

To manage a caseload (which can be a mixture of risk-based inspections, special project visits, consumer complaints, criminal and civil investigations, partnership working and the delivery of business advice) within the terms of current policies and procedures.

To manage a caseload which can encompass the complete range of Trading Standards legislation, and involving, though not exclusively or exhaustively:

a) The assessment and prioritisation of complaints and service requests coming into the Service

b) The investigation of complaints and service requests that fit within current criteria

c) Management of product withdrawals and recalls

d) Investigation of rogue traders and scams

e) Providing appropriate support to victims of crime and making referrals to other agencies where appropriate

Provide trading standards advice to consumers and businesses in line with legislation and case law.