Competitive Salary Offered
Job description Tobacco Enforcement Officer
An exciting new opportunity has arisen within a West London local authority, currently recruiting for a Trading Standards officer.
This role requires a good candidate who can hit the ground running to lead on Illicit tobacco, shisha, age restricted goods operations and investigations.
Role Purpose & Duties
To provide high quality, sound, timely and accurate professional advice, guidance and information about any work matter, to customers or colleagues, members of the public etc.
To properly handle evidence, records and data to ensure that confidentiality, continuity, evidence integrity, data quality, data protection and requests for information requirements are observed.
To deliver, as directed, a range of services in accordance with legislation, codes of practice, corporate policies, local systems, policies and guidance and good professional practice. This will include but is not limited to: inspections, projects, surveys, alternative enforcement activities, publicity, attending meetings, processing applications, visits, investigating complaints and service requests, sampling, monitoring, gathering evidence, making test purchases, carrying out PACE interviews, taking statements and determining appropriate action, commensurate with the grade and post.
To undertake consistent, proportionate, targeted, accountable and transparent enforcement action, in accordance with best practice advice and guidance and enforcement policies
To conduct investigations and other enforcement work with regard to breaches of legislation, in compliance with the Police and Criminal Evidence Act (PACE), the Regulation of Investigatory Powers Act (RIPA), Criminal Proceedings and Investigations Act (CPIA) and Human Rights Act (HRA).
To prepare legal cases and evidence for Court, Tribunal or other statutory Hearing.
To appear and give evidence as a witness at Court, Tribunal or other statutory Hearing.
To be aware of the impact on businesses, consumers, residents or others who might be affected by any enforcement or regulatory action taken.
To competently deal with the processing of applications, notifications, referrals, consultations, schemes, licences, registrations and grants, carry out reviews and give approval.
To work in accordance with Council policies, procedures, protocols, processes, risk assessments and relevant service plans.
To be a flexible and effective team member, supporting the service and its objectives by taking a flexible approach to work activities across the division, places of work, team changes, work systems, practices, case allocation, times and hours of work.
To take a flexible approach to duties outside of normal office hours during changes in demand, as part of your post requirement, staffing unavailability, crisis, emergency etc.
To provide a high level of customer care and deal sensitively and courteously with residents and other customers, traders, members of the public and their representatives.
To represent the Council at meetings, internal or external and liaise with other authorities, agencies, council services, service providers, government representatives, architects, surveyors, solicitors, other professionals, traders, residents and other customers, as appropriate.
To use computer-based databases and record keeping programmes to accurately enter and record information about work activities according to the Council’s data quality principles.
Full clean UK Driving License
Experience in Lettings and Age restricted goods enforcement desirable.
Level 2 CTSI Trading Standards qualification or Equivalent
Appropriate CTSI modules