Main Vacancy Details

Category

Enforcement, Other Roles

Location

West Midlands

Contract Type

Permanent

Salary

£30,000 per annum

Senior Regulatory Caseworker

Full Vacancy Description

Job Description: Regulatory Caseworker (Licensing)

You will be working in the busy, dynamic, and welcoming Licensing department as part of a team of Regulatory Caseworkers. The team is responsible for assessing licences against the requirements of holding a GB licence and works to raise standards and ensure consumers are protected from gambling harm. You will be responsible for managing operator accounts and building relationships with those operators. You will assess licence applications, analysing a wide range of information to make evidence and risk-based decisions which are able to withstand challenge both internally and externally.

What you will deliver (Responsibilities):

It’s about delivering a service and protecting consumers: You will assess and proactively investigate licence applications, including company structures and financial information, to make evidence-led decisions about whether businesses/people are suitable to enter the GB gambling market.

It’s about identifying issues. You will proactively manage operator accounts identifying and assessing risk escalating where necessary to ensure operators and individuals remain suitable to hold a licence. It is essential you have the drive to keep abreast of regulatory developments and internal procedures and policies.

It’s about achieving outcomes: You will work with the wider Licensing team and make a significant operational contribution to the team’s performance, working at pace to deliver and achieve KPIs and meet service levels. 

It’s about teamwork. To make Licensing a great place to work you will work collaboratively with your colleagues, proactively offering to help and support others, achieve results’, and work effectively as a team while modelling the Commission’s Ways of Working.

Key Knowledge, skills, and experience:

Essential:

Analytical and decision-making capability with the ability to interrogate financial and legal information.

Able to effectively manage deadlines in a dynamic environment, including planning and organising personal work in line with licensing team priorities.

Able to interpret legislation to provide advice and inform decision-making with attention to detail including experience of writing detailed case assessments, and letters which can contain complex information.

Good negotiation and influencing skills, together with experience of building and managing effective stakeholder relationships through advice and engagement and excellent customer service.

Excellent numerical, written, and verbal skills and the ability to maintain accurate records. Competent using multiple IT applications, including databases.

A team player who is inclusive and supportive, able to give and receive feedback where appropriate and welcomes the opportunity to learn and develop.

You should be adaptable and comfortable with change and the continual improvement that is required to be a successful risk-based regulator.

Desirable:

Experience of working with regulatory processes, procedures, and legislation.

An understanding of the gambling sector.

Awareness of data protection and freedom of information principles.

Experience of using a CRM system

Our Ways of Working:

Outcome-focused: We put consumers at the heart of everything we do. We take responsibility for an issue and moving it forward. We deliver results through working collaboratively.

Reaching for ways to improve: We encourage feedback and ideas. We are committed to continuous improvement and are open to trying different ways of working. We celebrate successes and take responsibility when things go wrong.

Respectful: We recognise every colleague’s contribution.

We give each other timely constructive feedback. We all encourage challenge.

Communicate well: We are clear and concise. We listen and check our understanding. We explain the reasons for decisions.

Making this a great place to work: We all help to make the Commission a great place to work. We value and support each other. We demonstrate a positive attitude

Main Vacancy Details

Category

Enforcement, Other Roles

Location

West Midlands

Contract Type

Permanent

Salary

£30,000 per annum

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020 8360 7289
Kenyon Block Consultants Ltd,
87-89 High St,
Hoddesdon, EN11 8TL
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