Public Protection Officer

Full Vacancy Description

Job Title: Public Protection Officer

We are looking for Public Protection Officer to assist businesses to reopen in a safe way in line with Covid 19 requirements. The successful candidate must have NEBOSH or be a qualified Environmental Health or Health and Safety Officer  

Main Purpose of the Job/Key Objectives:

To complete compliance, enforcement, and project work within the Public Protection Service to ensure the delivery of a high-quality customer focused specialist enforcement service within a performance management regime.

To work on defined areas within the Public Protection Service as defined by your Line Manager.

To support the Public Protection Management Team to ensure the service operates in an effective, efficient, and collaborative manner creating positive outcomes and continual service improvement.

To support robust project management for the service.

Job Context:

1. The post holder reports to a Public Protection Manager

2. The post holder does not have any line management responsibility.

3. The post holder will carry out casework within specific technical areas.

4. The post holder will be required to work 36 hours per week some of which will be required to be outside of business hours based on the demands of the service.

5. The post holder is responsible for ordering and maintaining equipment and protective clothing available to assist in the duties of the post.

Experience

1. Experience of successfully managing a multi-disciplined enforcement caseload.

2. Experience of successfully working within varied Public Protection Services.

3. Experience of effectively working with key stakeholders and clients such as members, residents, external agencies, business partners and the private sector.

4. A high level of achievement in meeting statutory duties, attaining legal compliance and enforcement work through to successful prosecution.

5. Experience of supporting the delivery of projects from inception to completion.

6. Experience of the use of ICT, the MS Windows operating system, MS Word, MS

Excel, MS Project, MS PowerPoint, GIS, Instant Messages, App’s, and tools for mobile working.

7. Experience of ordering products and equipment to support own work, ensuring

appropriate records are kept for audit purposes.

8. Experience of working through the democratic process including reporting to committees, forums, and strategic groups.

9. Experience in supporting the implementation and maintenance of quality management systems.

10. Experience of cross authority working.

11. Experience of supporting change and transformation.

Qualifications

1. Degree, diploma or relevant academic or professional qualification (or equivalent) essential.

2. Membership of a relevant professional organisation desired.

Working conditions/circumstances

1. Required to work outside of core hours on a pre-arranged basis.

2. Ability to work individually and as part of a team.

3. Current driving license.

Key Accountabilities and Result Areas

Key Result Area Expected End Result

To respond to and fully investigate reactive request for service relevant to Public Protection and own areas of competency as defined within your PDR and 121’s.

To provide a high quality, efficient and compliant service.

To carry out proactive work such as inspections and sampling programmes.

To ensure statutory duties are met.

To support Projects as agreed with a Public Protection Manager

Service delivered and developed in a timely and successful manner.

To achieve agreed performance targets for the service and individually as defined within service and corporate plans; and PDR’s/121’s.

Agreed performance criteria met resulting in high quality service provided, ensuring legal compliance and efficiency for the Council.

To maintain a technical and legal knowledge of specified technical areas of expertise within the Public Protection

Technical Competency Matrix.

Services delivered to best value and within the appropriate legislative framework.

To be aware of the sensitive nature of the services provided to respond swiftly and effectively to allay incidents that could have the potential for adverse publicity and be detrimental to the council

Reputation of the council safeguarded, and strong partnership working with other agencies and stakeholders maintained.

To liaise and work with members and senior managers in relation to own caseload.

Informed and engaged members and senior management.

To maintain close links and promote collaboration and partnership working with relevant stakeholders and clients in relation to your current caseload.

Maximised potential for cross service and Council working. Gained efficiencies through partnership approach. Business Plan and corporate objectives met to the required standard.

To ensure maximum customer care provision when completing caseload and support projects to support a robust appropriate customer service provided to customers.

Service monitoring and performance programme.

To support continuous service delivery improvement when completing casework.

Effective and efficient service delivery in line with Service and Corporate Plans.

Make full use of ICT available to support service monitoring and efficiency.

Management Information used to develop and deliver services.

Represent the Service at meetings of Council, committees, officer working groups and relevant meetings of outside bodies in relation to the specific technical areas you are working on.

Service represented at relevant meetings and actions taken forward as required.

Order products in accordance with the Councils Financial Framework Services delivered on budget in compliance with policies

Carry out responsibilities under the H&S at Work Act 1974 and associated regulations and promote a safety culture in accordance with the Council Health & safety policies and procedures

Up to date knowledge maintained.

A safe working environment.

Other duties required by the Service as directed by your Line Manager.

To ensure appropriate service can be provided.

Competency Profile

Competency Level Criteria to be Evidenced (Description)

Communicating openly and effectively

Communicates complex information to others effectively

Is a clear and persuasive communicator, using influencing and negotiating skills when necessary

Actively listens to, respects, and values the view of others

Presents succinct, well balanced information orally and in writing, with clear outcomes

Sets up opportunities to influence others prior to decisions being made

Understands and responds to organisational politics

Facilitates discussions to achieve collective objectives

Creates an environment where team/s are encouraged and developed, to enable them to communicate effectively

Managing Personal and Organisational Change

Is open to new ideas and takes account of other people’s points of view and ideas

Contributes positively to the change process and sees change as an opportunity to improve performance and customer service

Recognises the impact of change on others and supports them through it Uses an awareness of the bigger picture along with common sense to interpret and implement policy.

Competency Level Criteria to be Evidenced (Description)

Identifies opportunities for change

Learns from experience and others and uses opportunities to acquire new skills and improve knowledge

Achieving Results and Success

Evaluates and monitors performance

Uses knowledge of social and political dynamics to achieve results

Encourages organisational learning and continuous improvement

Demonstrates integrity, fairness and consistency in decision making

Sets demanding but achievable objectives for self and others

Achieves results through effective management of self and others

Identifies and manages risk

Assumes personal responsibility for making decisions, identifying solutions, and achieving the best possible outcomes

Respecting Others

Acknowledges and values the positive contribution that everyone can make

Always demonstrates integrity

Considers impact of own actions and tries to cater for the differing needs of others

Acts as a role model always sets a personal example of good equalities practice

Challenges inappropriate and discriminatory behaviour

Understands different learning and personality styles and preferences

Respects confidentiality wherever appropriate

Acts upon concerns about discrimination or inequality of opportunity

Applies consistent standards of service and response

Additional Requirements:

The Council has a strong commitment to achieving equality of opportunity in its services to the community and in the employment of people. It expects all employees to understand, comply with and promote its policies in their own work, and to undertake any appropriate training.

Comply with Health and Safety Regulations associated with your employment.

Be aware of the council’s responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of all personal data held on such systems and ensure that all processes comply with this.

To treat all information acquired through your employment, both formally and informally, in strict confidence. There are strict rules and protocols defining employees’ access to and use of the council’s databases, any breach of which will be regarded as subject to disciplinary investigation.

You may be required to work at any Council site.

Demonstrate a flexible approach in the delivery of work within the service area.

Consequently, the post holder may be required to perform duties not specifically identified in the job profile, but which are in line with the general responsibilities of the post.

Deal with any Safeguarding issues that might arise, in line with the Council’s policies and procedures.