Main Vacancy Details

Category

Enforcement, Other Roles

Location

London

Contract Type

Contract

Salary

Competitive Salary Offered

Licensing Administration Officer

Full Vacancy Description

Job title: Licensing Technical Administration Officer

Reports to: Environmental Health Manager (Food, Health & Safety and Licensing)

Job purpose

To ensure the Council meets its obligations under various legislation to Licence, Permit, Provide Consent to persons, premises and vehicles.

Principal Accountabilities

To receive and process all licence and related applications received within target times and in accordance with laid down procedures. Applications include:

Animal Welfare,

Hackney Carriage & Private Hire,

House to House collections

Gambling Act

Licensing Act

Pavement Permits & Pavement Licences

Scrap Metal Dealers Act

Sex Shops

Street Collections

Street Trading

Any other licences as directed

To receive and respond to customers enquiries in accordance with corporate procedures.

To maintain up-to-date records of all Licences and arrange for renewals to be processed at the appropriate times.

To liaise with Enforcement Officers to ensure regular inspection and regulation of those areas of responsibility.

To prepare reports for committee on any of the above matters.

To make decisions within pre-determined guidelines of service requirements and council policy.

To provide administrative support as and when required.

To assist in relief duties in the absence of colleagues.

Corporate Accountabilities

To take responsibility for maintaining own health and attendance.

To support, contribute and comply with quality and governance procedures as directed by management.

To apply and actively promote the principles of the Council’s Equal Opportunities Policy in all areas of employment and service delivery.

Any other associated duties detailed by Head of Service or his representative.

To advise Line manager if, at any time, the above duties and responsibilities cannot be performed.

Any other duties as required to support the business, including maintaining business

continuity and during civil emergencies.

To apply and actively promote the principles of the Council’s Safeguarding Procedure in all areas of employment and service delivery.

Experience and Qualifications

5 GCSEs grades A-C or equivalent level of qualification

Experience of working within a direct customer service delivery environment

Demonstrable administration experience

Desirable:

Previous experience of administering licensed activities

Skills and Knowledge

Excellent IT skills and working knowledge of Microsoft Office

Ability to learn bespoke IT systems

Accuracy and attention to detail

Customer service skills

Excellent verbal and written communication skills, including report writing

Ability to prioritise a busy workload and work to tight deadlines

Ability to work as part of a team

Desirable:

Knowledge and understanding of the legislation that governs licensed activities.

Competencies

Communicating Effectively 

Demonstrate the effective use of the range of communication methods available: written, spoken, electronic and use these methods in appropriate ways suitable to the context and situation

Present spoken communication in a polite, friendly and respectful manner seeking to ensure mutual understanding.

Listen well and seek clarification and understanding, avoiding jumping to conclusions or making assumptions.

Present information and ideas in a clear and understandable way which avoids jargon.

Seek to understand the communication needs of colleagues and customers, being mindful of equality issues and the diverse needs of the range of people we work with.

Choose the most appropriate method of communication for the situation, seeking to avoid using one fixed style or approach.

Performing efficiently and effectively

Promote good performance, developing clear, structured and efficient ways of managing workload and delivering results.  Staff should challenge themselves and others to perform well, and to adhere to the Council’s performance management systems.

Ensure that all work carried out is in line with business and service plans and supports the overall aims and ambition of the Council.

Plans workload effectively, reporting achievements, and problems to appropriate managers and project leaders.

See tasks and objectives through to completion.

Approach challenges with drive and enthusiasm.

Strive for continuous improvement and manage learning and development to enable to perform to the best of abilities.

Using and managing resources efficiently and effectively

Demonstrate the effective and efficient use of the full range of resources used in and by the Council including time, finances, staffing, equipment, information, materials, buildings, etc.

Take responsibility for managing time, seeking efficient ways to carry out work, maximising output and minimising wastage.

Use and acquire materials effectively and efficiently minimising wastage, recycling where possible, and striving for cost effectiveness.

Engaging with the customer

Understand the needs and requirements of their customers, to provide excellent customer service, and to involve customers in the improvement of services 

Provide a helpful and friendly service to customers both internally and externally.

Take responsibility for following up on enquiries and solving customer issues.

Make efforts to fully understand the customer’s needs and avoid assuming that “we know best”.

Working well together

Actively foster good working relationships with colleagues and customers in order to collectively achieve the Council’s direction and ambition.

Co-operate and work well with colleagues at all levels of the organisation seeking collective responsibility for the achievement of goals.

Maintain positive working relationships with external contacts in order to maintain the reputation of the Council.

Seek to actively solve problems and avoid passing the issue on to others or leaving the problem unresolved.

Demonstrate self-awareness of your style of working and develop flexibility and adaptability in order to work well with others.

Co-operate and work well with team members, peers, senior managers and external partners in the pursuit of goals and objectives.

Other conditions

This post doesn't require a DBS check

This post isn't politically restricted

Values and Behaviours

We have corporate values and behaviours that set the standard for the organisation and all our staff. These are integrated in all we do including recruitment, induction, performance review, apprenticeships and all our learning and development programmes.

P - Perform well and get things done

R - Respect and value customers and staff

I - Improve and learn

D - Deliver that bit extra

E - Efficient and effective

Following a number of workshops, which were attended by more than 100 members of staff from across all levels of the organisation, we have now developed a series of behaviours to support our PRIDE values. 

Moving forward these will be implemented across the Council and will be used as part of performance reviews, induction procedures, the apprenticeship programme, and all training interventions.

This Vacancy is no longer open for applications. Please search vacancies or submit your CV

Main Vacancy Details

Category

Enforcement, Other Roles

Location

London

Contract Type

Contract

Salary

Competitive Salary Offered

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020 8360 7289
Kenyon Block Consultants Ltd,
87-89 High St,
Hoddesdon, EN11 8TL
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