Intelligence Administrator

Full Vacancy Description

Intelligence Administrator

Claims Management Regulation Unit

Our Vision - Is for a connected Staffordshire, where everyone has the opportunity to prosper, be healthy and happy.

Our Outcomes - The people of Staffordshire will:

•           Be able to access more good jobs and feel the benefit of economic growth

•           Be healthier and more independent

•           Feel safer, happier and more supported in and by their community

About the Service

Claims Management Regulation Unit

Public Protection is the generic name given to the grouping of what used to be separate services including Trading Standards, Scientific Services and Animal Health and Welfare. Public Protection is part of the Place Directorate and exists to deliver and contribute to the Vision and Mission of Staffordshire County Council and to discharge mandatory duties placed on the local authority by central government.

The Claims Management Unit supports the Ministry of Justice (MOJ) with responsibilities for authorisations, monitoring the market and enforcement in relation to the Compensation Act 2006.  This Act introduces a compulsory authorisation procedure and rules of conduct for claims management businesses.

The Claims Management Regulation Unit is responsible for the enforcement of The Compensation Act 2006.  We work to protect and promote the interests of consumers and the public, and to ensure that the firms we regulate understand and comply with the conditions of their authorisation.  

We ensure that businesses who are authorised to provide Regulated Claims Management Services (RCMS) comply with the Conduct of Authorised Persons Rules 2014.  Where we establish that businesses are not compliant we will take action in accordance with our enforcement policy to bring them to compliance.

Reporting Relationships

Responsible to:        Senior Intelligence Analyst/Manager

Key Accountabilities: The Intelligence Administrator provides technical and administrative intelligence support within the Intelligence Unit

The Intelligence Administrator will be based within the Intelligence Unit, working closely with colleagues within the Claims Management Regulation Unit

1)         To be responsible for the accurate and efficient entry of sensitive and confidential data onto various intelligence and information databases in accordance with the Intelligence Unit’s quality standards.

2)         To edit and support the assessment of information in line with the requirements of the national intelligence model.

3)         To support the development and improvement of the Intelligence Unit’s procedures and database.

4)         To undertake appropriate in-service training as required and to communicate that training to other members of staff.

5)         To provide technical assistance to support senior managers and other staff in specified areas, in particular gathering and disseminating information and supporting in team projects.

6)         To work with team colleagues to communicate the outcome of searches on the intelligence database.

7)         To collate relevant data relating to the day to day running of the Intelligence Unit ensuring it is in an understandable format.

8)         To produce newsletters when required detailing highlighting incidents of note

9)         To undertake any other administrative duties to ensure the efficient running of the Intel Unit.

10)      Any other duties commensurate with the grading of the post, although suitable adjustment will be made in line with the Disability Discrimination Act.

Professional Accountabilities:

The post holder is required to contribute to the achievement of the Council objectives through:

Financial Management

Personal accountability for delivering services efficiently, effectively, within budget and to implement any approved savings and investment allocated to the service.

People Management

Engaging with People Management policies and processes

Equalities

Ensuring that all work is completed with a commitment to equality and anti-discriminatory practice, as a minimum to standards required by legislation.

Climate Change

Delivering energy conservation practices in line with the Council’s climate change strategy.

Health and Safety

Ensuring a work environment that protects people’s health and safety and that promotes welfare and which is in accordance with the Council’s Health & Safety policy.

Safeguarding

Commitment to safeguarding and promoting the welfare of vulnerable groups.

The content of this Job Description and Person Specification will be reviewed on a regular basis.

Person Specification                                                                                

Qualifications/Professional membership

•           An IT qualification to the competency level of ECDL, CLAIT, etc.     

•           Good standards of literacy and numeracy (demonstrated by GCSE passes in Maths and English or equivalent)          

•           NVQ II in Business Admin or equivalent                        

Knowledge and Experience

•           Experience of providing excellent customer service to members of the public

•           Experience in using a computer based information system

•           Experience in using Microsoft office or equivalent software package.

•           Capable of working either on your own or within a team.

•           Experience of office procedures, systems and equipment

•           Experience in a customer led working environment    

Skills

•           Excellent written and verbal communication skills

•           Excellent organisational skills

•           Tactful/Diplomatic/Sympathetic/Flexible

•           Committed to delivering high quality services to customers.

•           It is anticipated that all employees will have a commitment to further training and development commensurate with their grade.

If a disabled person meets the criteria indicated by the ‘Two Ticks’ symbol and provides evidence of this on their application form they will be guaranteed an interview.

We are proud to display the Two Ticks Symbol, which is a recognition given by Jobcentre plus to employers who agree to meet specific requirements regarding the recruitment, employment, retention and career development of disabled people.