Enforcement, Other Roles
Competitive Salary Offered
Job Title: Housing Standards Officer (HHSRS)
Service Area & Team
Shropshire Council is undergoing a large-scale transformation programme aimed at ‘Creating a better future’, which puts improving the quality of life of all local people at the heart of everything we do.
Their satisfaction will drive our decision making and we are committed to changing for the better, by working together in new ways across the whole Council and with our local partners. Front line services will be empowered to make decisions on the best form of service delivery and will have control of the necessary resources to do so.
As part of the Housing Enforcement and Service Support Team Manager within Business and Consumer Protection Service you will support the delivery of the transformation programme in line with the Council’s vision, values and strategic objectives.
Business and Consumer Protection Service delivers a diverse range of services including Blue Badge Administration, Empty Homes, Licensing, Parking Enforcement with the associated Penalty Charge Notice Processing function, Private Rented Sector Housing and Trading Standards. These services aim to protect people, the environment and the economy through prevention, early intervention and intelligence-led actions, including support/advice to businesses and investigations, to tackle the underlying causes of problems, to resolve issues and to ensure compliance with regulatory requirements.
Level & Purpose of Post
The purpose of the post it to undertake regulatory, business support and enforcement duties with a particular focus on private rented sector housing and associated wider impacts.
The post holder will be responsible for the effective delivery of regulatory and enforcement priorities through operational service and action plans, projects, risk-based inspection and sampling programmes, civil and criminal investigations and client management in order to achieve required outcomes and meet quality and performance standards.
The post holder will be:
responsible to the Housing Enforcement and Service Support Team Manager Team Manager who is in turn responsible for the post holder’s health and safety, training and development.
expected to lead and/or contribute to a range of projects and build relations with both internal and external partners in order achieve specified outcomes, but will not have direct authority over those involved
expected to assist in the design and delivery of regulatory and enforcement plans in order to deliver improved regulatory outcomes, including improved levels of business compliance, response to emergency incidents and relevant preventative work
[Note: The post holder has no line management or budget responsibilities or accountabilities.]
Deliver operational action plans and projects across a range of functional areas in order to raise standards of compliance and deliver improved regulatory outcomes.
Support the development and delivery of a programme of regulatory and enforcement projects and activities across a range of functional areas to identify and reduce risks to residents and businesses in order to achieve required outcomes.
Utilise a range of regulatory approaches including evidence-based research, risk assessment, intelligence-led targeting in order to identify and investigate business activities or environmental practices which present a significant risk to the health, wellbeing, safety, resilience and economic growth of the wider community.
Undertake comprehensive and professional research and analysis across a range of functions in order to provide businesses with high quality, accurate and timely advice on the implementation of legislation and standards in operation.
Plan, undertake or support investigations across a range of functional areas in accordance with the Better Regulation and Enforcement Policy and Housing Enforcement Policy support for the preparation of evidence to ensure that enforcement cases meet the very highest legal and professional standards and achieve successful outcomes.
Utilise a wide range of appropriate regulatory techniques in order to successfully achieve regulatory outcomes in the most effective and efficient way.
Contribute to the delivery of cross-cutting agendas including safeguarding and health and wellbeing in order to protect vulnerable people and the wider community.
Utilise problem solving, negotiation and mediation to resolve issues and complaints reported by residents, businesses, partner agencies and services.
Prepare, present and make recommendations and appear as a witness in prosecutions or in other judicial or enforcement processes.
Undertake the audit and assessment of business processes and operations and make appropriate recommendations for change and improvement in order to improve compliance levels.
Support other officers in order to promote fair and safe business practices and to protect the environment, the health, safety and wellbeing of local residents and to promote economic growth.
Specific tasks associated with this post include:
Undertake a varied caseload of inspections, assessments and investigations necessary to meet the obligations of the Housing Act 2004 and any other relevant housing related legislation including the licensing of houses in multiple occupation.
Undertake Homes from Ukraine property inspections
Assist with work to return empty properties to use.
These duties are illustrative and not exhaustive. The post holder will be expected to become involved in a range of work to enable the service to respond effectively to the changing requirements of the Council and changes affecting the workforce.
Performance & Customer Focus
The post holder will ensure they:
adopt a customer focused approach when delivering their service, ensuring engagement with service users and maintenance of an appropriate personal profile
act as an advocate for their service and work collaboratively with colleagues across the whole Council to meet the needs of the people of Shropshire
meet individual, service and personal development targets agreed through the Performance Review Process, learns from experience and is committed to continuous improvement individually and as an employee of the Council
work with colleagues to meet the team’s key performance indicators, support a culture of team working and ensure the team functions successfully in support of the Council’s corporate and service objectives
meet the behaviours and competencies adopted by the Council in the way in which they achieve their objectives and carry out their work
achieve agreed service outcomes and critical performance indicators and targets
Conditions of Service
a) The conditions of service are those laid down by Shropshire Council, which have been adopted and amended as necessary from those laid down by the National Joint Council for Local Government.
b) The post is based at Shirehall, Shrewsbury but will require delivery at locations throughout Shropshire.
c) The post is subject to the following:
This post is 37 hours per week – agency contract
Normal officer hours are 7.00 am – 7.00 pm Monday to Friday and 8.00 am to 1.00 pm Saturday.
Occasional evening and weekend work may be required.
The post is subject to the Council’s annualise hours’ scheme.
d) Smoking is not allowed in Council buildings, in Council vehicles or in any Council place of work.
e) It is a condition of your appointment that you provide a suitable vehicle for the performance of your duties and that this is readily available for use during normal working hours and that you are able to make use of Council vehicles where required. When using your own vehicle, you are entitled to claim for reimbursement of the costs of travel on Council business at the agreed flat rate of 45 pence per mile.
The appointment is subject to receipt of the following pre-employment checks:
Satisfactory employment references
Evidence of the qualifications required for the post/listed on your application form
Supplying false information or failing to disclose relevant information could be grounds for refusal and could amount to a criminal offence.