Main Vacancy Details

Category

Other Roles

Location

West Midlands

Contract Type

Contract

Salary

£10-£20/hour

Senior Claims Management Officer

Full Vacancy Description

 

 

Job description      Senior Claims Management Officer (SCMO)

 

We are looking for a Senior Claims Management Officer to join the Claims Management Regulation Unit based in Burton on Trent

The pay is £15.63 per hour PAYE which rises to £16.17 per hour after twelve weeks, or £19.46 per hour umbrella rate which rises to £20.13 after twelve weeks

The contract is due to continue until at least March 2019

Please send us your CV plus a covering letter to explain why you are suitable for the role

Closing date for applications is 7 January 2018 and interviews will be held during week commensing Monday 15 January 2018  

Our Vision is for a connected Staffordshire, where everyone has the opportunity to prosper, be healthy and happy.

 

Our Outcomes - The people of Staffordshire will:

 

Be able to access more good jobs and feel the benefit of economic growth

 

Be healthier and more independent

 

Feel safer, happier and more supported in and by their community

 

About the Service

 

Claims Management Regulation Unit

 

Public Protection is the generic name given to the grouping of what used to be separate services including Trading Standards, Scientific Services and Animal Health and Welfare.

 

Public Protection is part of the Families and Communities Directorate and exists to deliver and contribute to the Vision and Mission of Staffordshire County Council and to discharge mandatory duties placed on the local authority by central government.

 

The Claims Management Unit supports the Ministry of Justice (MOJ) with responsibilities for authorisations, monitoring the market and enforcement in relation to the Compensation Act 2006.

 

This Act introduces a compulsory authorisation procedure and rules of conduct for claims management businesses.

 

The Claims Management Regulation Unit is responsible for the enforcement of The Compensation Act 2006. We work to protect and promote the interests of consumers and the public, and to ensure that the firms we regulate understand and comply with the conditions of their authorisation.

 

We ensure that businesses who are authorised to provide Regulated Claims Management Services (RCMS) comply with the Conduct of Authorised Persons Rules 2014. Where we establish that businesses are not compliant we will take action in accordance with our enforcement policy to bring them to compliance.

 

Reporting Relationships

 

Responsible to: Principal Claims Management Officer

 

Responsible for: None

 

Key Accountabilities:

 

To provide an excellent service in the regulation of Claims Management Companies

 

(CMC’s) across England and Wales.

 

Allocate work and supply support and guidance to staff to ensure the achievement of work targets.

 

To take a lead in a specialism within the work of the team as allocated by the Service Manager.

 

To maintain records in accordance with MOJ, corporate and departmental policies.

 

Ensure IT processes are maintained to provide an effective authorisation system.

 

To plan and carry out investigations, surveys and research into claims management issues and deal with issues of non compliance effectively.

 

Work with businesses providing advice and constructive ways of complying with legislative requirements.

 

To provide information both statistical and narrative for the completion of return and reports identifying non compliance issues.

 

To maintain systems for the receipt, analysis, allocation and investigation of complaints

 

Work with persons from within and outside the County Council to ensure that the policies and priorities of Staffordshire County Council and the Ministry of Justice are met

 

To raise awareness of the regulation of claims management and promote the interests of consumers within the allocated geographical area.

 

Work with partner agencies, including other regulators, representatives of CMC’s, trading standards services, other stakeholders and the media.

 

To undertake in-service training as required.

 

The Claims Management Unit has national responsibility. This may involve working away from the office on a regular basis.

 

Undertake any other duties required by management which are commensurate with the grade of the post.

 

Professional Accountabilities:

 

The post holder is required to contribute to the achievement of the Council objectives through:

 

Financial Management

 

Personal accountability for delivering services efficiently, effectively, within budget and to implement any approved savings and investment allocated to the service.

 

People Management

 

Engaging with People Management policies and processes

 

Equalities

 

Ensuring that all work is completed with a commitment to equality and anti-discriminatory practice, as a minimum to standards required by legislation.

 

Climate Change

 

Delivering energy conservation practices in line with the Council’s climate change strategy.

 

Health and Safety

 

Ensuring a work environment that protects people’s health and safety and that promotes welfare and which is in accordance with the Council’s Health & Safety policy.

 

Safeguarding

 

Commitment to safeguarding and promoting the welfare of vulnerable groups.

 

The content of this Job Description and Person Specification will be reviewed on a regular basis.

 

Person Specification

 

Qualifications/Professional membership

 

Qualification with a legal basis to degree level or equivalent, in particular

 

Diploma in Consumer Affairs / Trading Standards or equivalent.

 

Excellent Communication Skills

 

Experience of supervisory role

 

Knowledge and Experience

 

Wide range of experience in regulatory regime including involvement in investigations into breaches of legislation / rules / codes of practice.

 

Ability to deliver Quality Assurance Standards.

 

Completion of reports in relation to breaches of legislation.

 

Supervision of other staff.

 

Knowledge of relevant criminal and civil legislation and procedural statutes.

 

Practical application of windows based systems.

 

Experience of databases.

 

Skills

 

To be able to work as part of a team

 

To be a self starter

 

Commitment to raising standards of business compliance, particularly

 

amongst Claims Management Companies

 

Be prepared to work outside of the normal flexi-time scheme in order to meet operational demands

 

Be flexible and prepared to work in different sections or from a different work centre when required.

 

Be prepared to travel regularly throughout England and Wales

 

A commitment to promote equality and diversity

 

This Vacancy is no longer open for applications. Please search vacancies or submit your CV

Main Vacancy Details

Category

Other Roles

Location

West Midlands

Contract Type

Contract

Salary

£10-£20/hour

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